fangwing Casino & Sportsbook Data Care

This page describes what we collect when you use fangwing and how we keep that data protected. We at fangwing take privacy seriously. Your personal information is used only to verify your identity, process payments, comply with anti-money-laundering regulations, and improve our service. We do not sell your data to third parties.

Our privacy practices apply to all fangwing users across supported jurisdictions — Jakarta, Surabaya, Bandung, Medan, Semarang, and beyond. This policy works together with our Terms of UseIf you have questions about how we handle your information, contact our support team via email or live chat.

We may update this policy from time to time to reflect changes in our service, technology, or legal obligations. We will notify you of material changes by updating the date at the bottom of this page and posting the revised policy on our website.

What Data We Collect

When you open a fangwing account, we collect your email address, phone number, full name, date of birth, and identity document (KTP, passport, or equivalent government ID). We also collect proof of address (utility bill, bank statement, or official correspondence). This information is used for account verification and compliance with anti-money-laundering regulations required by law.

During gameplay and account use, we record your transaction history — deposits, withdrawals, wagers, payouts, and bonuses claimed. We log your IP address, device type, operating system, and browser information for security and fraud detection. We also track the times and dates you access fangwing, the games or markets you use, and your account balance history.

When you interact with our support team, we keep records of your inquiries, our responses, and any disputes you raise. If you contact us via email, live chat, or phone, those communications are retained for dispute resolution and service improvement.

Identity data: We collect government-issued ID, proof of address, and personal details required for account verification and KYC (Know Your Customer) compliance.
Transaction data: We record all deposits, withdrawals, wagers, payouts, and bonus activity linked to your account.
Technical data: We log IP addresses, device identifiers, browser type, and access times for security monitoring and fraud prevention.

How We Use Your Data

We use your identity and address information to verify your account ownership and prevent fraud. This verification is mandatory under anti-money-laundering law and helps us ensure that funds deposited to fangwing come from legitimate sources and withdrawal requests go to verified recipients.

Your payment information is used to process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. We do not store full payment card details; we use secure tokens to authorize transactions while protecting your sensitive payment data.

We analyze your gameplay and account activity to detect fraud, money laundering, and abuse of bonuses or promotions. If we identify suspicious patterns — such as rapid deposits and withdrawals without genuine play — we investigate and may suspend or close your account. We also use transaction data to comply with regulatory reporting obligations.

Your email and phone number are used for account notifications, withdrawal confirmations, promotional offers (if you opt in), and support communications. We only contact you about account security, payment status, or service changes without your express consent. Marketing communications require your prior agreement.

We do not sell your personal information to third parties for marketing purposes. However, we share data with certain service providers who help us operate fangwing:

Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, and our bank partners (local payment, online payment, e-wallet, mobile banking) receive payment information needed to process your deposits and withdrawals.
Identity verification providers: We use third-party vendors to verify government IDs and proof of address. These vendors receive only the documents and information necessary for verification.
Compliance and law enforcement: We share account information with regulatory authorities and law enforcement if legally required to do so — for example, if we receive a subpoena or are investigating suspected money laundering or fraud.
Cloud hosting providers: Our servers may be located outside your jurisdiction. Data stored on these servers remains subject to this privacy policy and applicable data protection law.

All third-party processors are bound by confidentiality agreements and must use your data only for the specified purpose.

How We Protect Your Data

We at fangwing use industry-standard encryption (TLS/SSL) to secure data transmitted between your device and our servers. Your login credentials are hashed — never stored in plain text. Payment data is tokenized and encrypted so we never store full card or account numbers.

Our servers are protected by firewalls, intrusion detection systems, and regular security audits. We limit employee access to personal data to those who need it for their role. Employees with access to sensitive information sign confidentiality agreements.

Despite these measures, no security system is non-specific info impenetrable. We cannot guarantee absolute protection against sophisticated attacks or breaches. If a data breach occurs, we will notify affected users within a reasonable timeframe and cooperate with authorities as required by law.

Data retention: We retain account data for as long as your account is active, plus six years after closure for compliance and dispute resolution purposes. Archived data is securely deleted once retention periods expire.

Cookies and Tracking Technologies

Our fangwing website uses cookies to remember your login session, store your language preference, and track website usage for service improvement. We also use analytics tools (such as Google Analytics) to understand how users navigate our site — this data is aggregated and does not identify individual users.

You can disable cookies in your browser settings, but doing so may limit your ability to access certain fangwing features. We do not use cookies for targeted advertising on third-party websites.

Your Rights and Data Access

You have the right to request a copy of the personal data we hold about you. To exercise this right, contact our support team with proof of identity. We will provide your data within 30 days or explain why we cannot do so.

You also have the right to request correction of inaccurate data, deletion of data we no longer need (subject to legal retention requirements), and restriction of processing in certain circumstances. Contact us to discuss your options.

If you believe we have mishandled your data, you may lodge a complaint with your local data protection authority or pursue legal action in your jurisdiction.

International Data Transfers

Our servers and service providers may be located outside your jurisdiction. When we transfer your data internationally, we do so under appropriate safeguards — such as standard contractual clauses or your explicit consent — to protect your information in accordance with data protection law.

By using fangwing, you consent to the transfer of your data to countries or regions that may have different data protection standards than your own. We remain committed to protecting your data regardless of where it is stored or processed.

Contact Us About Privacy

If you have questions about our privacy practices, want to access or delete your data, or wish to opt out of marketing communications, contact our support team:

Email: Support via email available 24/7
Live chat: Available during extended support hours
Mailing address: Available through your fangwing account settings

We respond to privacy inquiries within 30 days. We speak English and Bahasa Indonesia. If you have a dispute regarding our privacy practices and we cannot resolve it directly, you may pursue claims through your local data protection authority or courts in your jurisdiction.

This privacy policy applies to all fangwing users across Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions. Our commitment to data protection is the same regardless of where you access our sportsbook, live-dealer tables, or slot games.